What happens to a store after launch, once nobody's watching it?
Three situations where store owners call JustIdea for the first time. In each one, the store loses time first: catching up on a year of backlog takes 2-4 weeks before you can even get back to actual development.
Updates put off for later
The PrestaShop core, modules and PHP version drift apart over a year to the point where updating stops being a click and becomes a project. The longer you wait, the more the same move costs.
A ticket with nowhere to go
The store stops accepting payments on a Saturday, and the contractor who built it doesn't answer, because the project ended a year ago. Finding someone who knows that code costs more than the fix itself.
A budget spent only on putting out fires
Money for the store goes on outages, and the list of changes that would grow sales slips another quarter. After a year the store still works and hasn't moved an inch.
From taking over the store to ongoing technical support
Five stages. The first four happen once, the fifth runs for as long as the store keeps selling.
- 1
Handover and stock-take
1-2 weeks
Access, backups, an inventory of PrestaShop modules and modifications, a risk assessment. Ends with a list of things that need fixing before we start developing anything.
- 2
Setting up the development environment
a few days
We set up a developer version of the store, a copy where every change and update is checked before it reaches production. You have access to it, so you see a change before it goes live, not after.
- 3
Connecting monitoring tools
a few days
On the 20H and 30H packages, we connect the store to tools that watch uptime, errors and response time. An alert about a problem reaches us before a customer notices it in the basket.
- 4
Clearing the backlog
2-4 weeks
Updates tested on the developer version, and backups with a trial restore. This phase ends with a store where you know exactly what happens after an outage.
- 5
A steady monthly rhythm
ongoing work
Maintenance plus a development hours pool, billed monthly. You set the priorities, and you see unused hours in the summary.
Ratings for the agency you're trusting with your store for months at a time
A monthly retainer has the property that it's easy to tick the box and have nobody notice for half a year. Before you sign, see how clients rate working with JustIdea as a whole.
weighted average of 224 reviews across three platforms. Clients gave them, and each site below links to the profile with the full text of every review.
Read the reviews
Statuses that shorten the route to PrestaShop's maker
A retainer only makes sense if there's somewhere to ask when something goes wrong. Below are the statuses that decide how quickly we find out whether a fix is ours to make or the platform's.
PrestaShop Expert ★★★
The top tier of the agency programme gives us a route to report core bugs and knowledge of upcoming release requirements. That stops a store update from being a leap into the dark once a quarter.
Top E-commerce Developers Kraków 2026
A ranking of e-commerce developers. Care is the service clients judge after months, not after a week, and Clutch verifies every review with a call to the author.
base. (BaseLinker)
Maintenance tickets are most often about integrations, since that's where something changes on someone else's side. This integration partnership gives us support on base.'s side, instead of waiting in a general queue.
